What We Collect and Why
When you open an account, we collect the information you provide directly — your name, phone number, email address, and the payment method you use to fund your wallet, whether that is bKash, Nagad, or Rocket. We also collect technical data automatically: your device type, browser,
-
1
IP address, and session activity. This data serves three purposes. First, it lets us verify your identity and process deposits and withdrawals through your chosen local payment rail. Second, it helps us detect unusual account activity and keep your wallet secure. Third, it allows us to
-
2
improve how the lobby loads on your device and how quickly support can reach you. We do not sell your personal data to third parties. We share it only with payment processors — including the networks behind bKash, Nagad, and Rocket — and with service providers
-
3
who operate under confidentiality agreements. Data is retained for as long as your account is active and for the period required by applicable law after closure. If you are accessing our services from Bangladesh, your data handling is subject to the laws of your jurisdiction and
-
4
the eligible regions in which we operate.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.